1 reviews | Active since Apr 2016
Telkom continues to Bill me after cancellation
I moved out of my property on the 29th Feb, at the end of January I sent my 30 day cancellation notice through to Telkom with required documents, stating I no longer required the landline or ADSL services being provided. They acknowledged receipt! Yet I'm still getting billed for ADSL, the landline was cancelled but not ADSL. <br> <br> I have sent every form of communication to Telkom, I've emailed, gone into the store, phoned the call centre, phoned the number on the smses that get sent and used the online chat. Only to receive a bill again today saying I now owe them over R2000!! I have no idea what else to do as I have literally exhausted every way in which to sort the matter out. A second cancellation form with all the original cancellation documents and correspondence was filled out and resent in the store at the Reds Mall and still nothing. ?!?! <br>
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: : SM223776
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: : SM223776
Regards
Luleka
Telkom Social Media Team
