Telkom continues to amaze clients with poor service

I have been a TELKOM MOBILE customer for over 3 years and last Friday Telkom decided to lock my account for no reason. I phoned 081180, the agent said he could not identify any fault and said he would request my activation. About an hour later the phone was activated again.

Then this morning, same thing. Mobile phone locked. I phoned 081180, where I was told its an account issue, but my account is on debit order, then I was told its a RICA issue, but my account was RICA compliant 3 years ago, and then I was told its a matter of *****. I have to go to a Telkom branch for help. When I asked what must I do at a branch I was told just to go there as this online agent could not help me over the phone.

So I went to a branch and they also did not know what to do. They phoned someone, who would not tell them what the problem was, but it would take 24-48 hours to sort my account out once it has been escalated!

So please TELKOM. My number is ***.

How can you just lock someone's phone without warning, no explanation, and no proper advice of what to do to fix the problem. Its as though you don't even know what to do.