Telkom Continues Their Poor Service Delivery.

Telkom is continuing their poor customer service. We have a 20 meg adsl line. My daughter that stays on the same premises has a 40 meg line. We saw online that Telkom or Openserve is giving a speed increase at the beginning of march 2021. Today is the 9th of April and we are still on 20meg and paying the same price as 40meg users. My daughter got a reduced phone bill at the end of march 2021. When we inquired from the call center as to why this is we were told that we cant get 40meg in our area. Yet my daughter that is in the same exchange and premises gets 40 meg. We connect on different equipment than them in the same exchange. Also these clowns from the call center is telling us to re apply when Telkom has already fixed my daughters bill automatically. So we are now paying for 40 meg but receiving 20 meg. And we have proof in our house that there is 40 meg in our exchange.