Telkom Continues Its Incompetence & Unfair Practises

Once again against my better judgement I entered into a new (upgrade-29 May 2018) contract with Telkom Mobile in The Glen. Two weeks later my account was cut off. No one at telkom called me to advise me of the situation. I went to telkom in the Glen where they advised me that they are unable to assist me and they would request a call from the accounts department, wherby someone will call me back. This male person called me later the day to say that because I did not pay the cost of the phone up front they had put my account on stop. I explained that there was no cost initially and that the telkom customer centre advised me that there will be no charges when I took the phone. Thus I rep**** to the acoounts person that I refuse to pay for the phone upfront as I would not have taken a phone wherby I would pay in, besides I said that my debit order is in place anyway! The new account they advised me that I would get 2GB whatsapp and 1GB for internet surfing and 3000 min to telkom numbers...well ..you can imagine...BS but I am being billed for the internet He had no further response to me. I went back to customer centre in Glen and what I found amazing after all these years is that at this branch the staff are turned around continuously like ghosts..I couldnt find the persons in volved in my application and does not respond to my email. Very fishY?!!!! Anyway they advised me again that they cant do anything I must call accounts. I called accounts and spoke to a lady there and she looked at my details and advised me that the reason that the account was stopped is that I have not paid my account. They did not carry on with my debit order into the new account thus I get blocked becasue of their INCOMPETENCE...once again! The accounts advised me to go and discuss this issue with customer centre only they can fix the problem as they created the account, went back and the customer centre readvised me that their hands are tied and cant do anything from their office. Who the Hell is responsible for this debacle..(telkom has continued to play the role of non responsible)...However when they bill thay have numerous experts just looking to invoice you and again you can never get out of these devious games that they do. Now I want to know must I continue paying for a service wherby I have this phone which is basically a brick and I am losing out on my services which in no doubt I will have to pay for...Telkom youre Totally *********** when it comes to service but where charges are related youre *******...I have been experiencing this NO SERVICE for 8 Years...Why the Hell I chose to go back to you still startles me!!! They are still charging me for an account which is 6 years old and they say I did not cancelit, however I have upgrade 3 times with them...Go Figure