Telkom continues billing me for a contract that has ended

I’ve had multiple contracts with Telkom over the past few years and at the end of every contract I would get an email to say my contract is due for renewal, to which I would then choose to either upgrade or terminate the contract. I received an email on 28 Oct 2020 for a contract I knew was ending in Sep/Oct 2020 stating that my contract is due for renewal. In Nov 2020 I received a bill for the same contract that was supposed to have ended. I called several times to query what is going on. I was referred from one agent to the next, told to call different numbers and I did that to a point where in the end the agent I was talking to said she doesn’t know how to help me and I should call 10213 and press option 1. Funny enough this 10213 option 1 is the number I reached her on so she was referring me back to herself or someone just like her. I am so frustrated with the service I am receiving from Telkom and even worse I can’t get a straight answer out of them. The one agent says if I received a bill it means my contract was for 36 months. I told her if that’s the case then give me a copy of the contract I signed, to which she rep**** that she doesn’t have it and referred me to the department that will. I called them and then I was told that y contract was for 2 years they won’t have a copy of the contract. I then asked if anyone in telkom has a copy of the contract I’m being told might be for 36 months because I want to verify but it seems like no one does. To top it off when I go online onto my profile, the device details that used to appear on my profile are gone, all expiry dates have been set to 2099 which is ridiculous.. This is absurd and unacceptable. Telkom wants to hold me to a contract I don’t remember signing and they can’t even give me proof because apparently they don’t keep such information. On the one hand I’m told by Telkom agents that my contract has expired and have emailed to confirm that and memory that says I signed a 24 months contract and on the other hand I have Telkom agents telling me that my contract could’ve been for 36 months but no one is able to provide me with proof of the 36 months contract. This is so upsetting!!!!!!!!! How is it that no one can provide me with proof of the 36 months contract that I don’t remember signing? How is it that Telkom sent me an email for renewal that they have sent me every time at the expiry of my contract if my contract did not expire? The one agent even said it’s like a marriage contract maybe the renewal means renewing your vows - what sort of an explanation is this? Am I supposed to be satisfied with such an absurd answer?

I would advise anyone to never take out any service with Telkom. They are forever unavailable to resolve any queries, only available when they are trying to sell you their products. I am extremely disappointed with the service I’ve received from Telkom and I definitely want answers because it is my right as a consumer to know what I am being billed for.