Telkom continues billing me after my contract ended

Telkom continues billing me after my contract ended

I am extremely disappointed with the way Telkom has handled my account.

My contract with Telkom has already ended, yet I continue to be billed every month. What makes this even more frustrating is that Telkom has suspended my account/services while continuing to charge me.

I do not understand how I can continue being billed for a contract that has ended and for services that I am currently unable to use due to the account being suspended.

I need Telkom to urgently investigate this matter, stop all further billing, correct my account and reverse/refund any charges that have been incorrectly billed after the termination of my contract.

I would also like written confirmation that the account has been properly closed and that no further amounts will be charged or reflected as outstanding against my name.

I have been inconvenienced enough by this situation and would appreciate Telkom resolving this matter as a matter of urgency rather than continuing to bill me month after month.