DS
Donna S

1 reviews | Active since Feb 2016

15 Mar 2016, 19:46

TELKOM: CONTINUED SHOCKING SERVICE!

I went to the Fourway's Mall branch and cancelled my Telkom Mobile account on 10 August 2015, case number ***6. Telkom continued to debit my account on 3 occasions which resulted me in disputing these amounts and getting the debits reversed. I then went to the Fourway's Mall branch AGAIN to cancel my account on 03 February 2016, case number ***6, and they confirmed they had received my cancellation in August 2015. They could not give me an answer as to why my account was STILL being debited. I have since received a text message saying that I am 'in breach of contract due to unpaid debit orders.' I then phoned Telkom on 081 180 and spoke to Faith whom then confirmed she would cancel my account. I followed this up with ANOTHER visit to the Fourway's Mall branch on 11 February 2016 and spoke to Tau, who e-mailed the relevant persons and department with regards to cancelling my account. She said she would phone me back but has not since and I have just received ANOTHER text message saying that I am 'in breach of contract due to unpaid debit orders.' - Since this first report, I have had ANOTHER debit off my account. When will this problem ever be sorted out? I am fed up.

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Replies (1)
Telkom
Telkom's reply15 Mar 2016, 22:32
Official
Hello Donna2016,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Regards
Hilary
Telkom Social Media Team