Telkom continued debiting me long after my contract ended

I am extremely disappointed with Telkom and the way my contract and insurance have been handled.

In October 2023, I took out a 2-year contract with Telkom for a Samsung Galaxy A54 256GB. From November 2023, Telkom started debiting my account for both the phone contract and the insurance. I paid every month without fail throughout the contract period.

My contract eventually reached the end of the agreed 2-year period, so I expected the debits to stop. Instead, Telkom continued debiting my account for another two months.

I contacted Telkom to enquire about this and was told that the reason they were still taking the money was because I had not called to cancel. I found this extremely frustrating because the contract had already reached its agreed end date, but I accepted the explanation and called to cancel as instructed.

Despite doing this, Telkom continued attempting to debit my account for the contract and insurance from the beginning of 2026. Whenever they were successful in taking the money, I disputed the transactions through my banking app. In July 2026, they managed to debit the money from my account and I was unfortunately unable to dispute that particular transaction.

And now, in September 2026, I am receiving messages stating that my Samsung Galaxy A54 is still insured, underwritten by OMART Insure, and telling me to contact them for more information.

At this point, I am completely frustrated. How can I have a contract that has already ended, have called to cancel as instructed, have had repeated debit attempts throughout the year, and still be receiving insurance messages months later?

I have tried to resolve this through the proper channels, but the continued debits and insurance correspondence make me feel as though my cancellation was simply ignored.

I would like Telkom to provide me with a full account of what is happening, confirm that both the contract and insurance have been cancelled, stop all further debit attempts, and explain why I was still being charged after the contract period ended and after I contacted them to cancel.

Telkom, please sort this out. I should not have to continuously monitor my bank account and dispute unauthorised/incorrect debits for a contract that has already ended.