MC
Michael C

1 reviews | Active since Mar 2009

22 Jun 2015, 21:58

Telkom continue to ***** from me

In November 2014 a salesman was at my house to migrate my contract from month to month to a contract. I said no they signed me up anyway, i realised this in May 2015 when my data ran out for the first time. I was supposed to be on a month to month contract. I phoned the call centre last week when my bandwidth was very low. they did not mention that I was on a contract and I was now capped they said they would send a consultant. Two days later when I phoned in to query why it was still slow they told me about the contract.<br> <br> I did not want a contract!!! No I am sitting on a contract and would have to pay a afee to get out. If I were to choose a contract I would not have chosen Telkom and I would not have chosen a capped contract. On Saturday I went to the branch at Cresta to raise my concerns and they sent emails around but no-one has phoned me back and I am still sitting with no data and no patience left I raised this a month ago on Hello Peter yet nothing has happened yet despite having spoken to numerous telkom people

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Replies (1)
Telkom
Telkom's reply23 Jun 2015, 07:36
Official
Hello coulterm,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is :SM113388

Regards,
Arnold Madisa
Telkom Social Media Team
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