Telkom Contact services shocking

Trying to add an additional service to my personal landline "Forwardcall" & "Call Answer" . Tried calling call centre 10213 after 5 attempts of being cutoff before even getting to ask advisor question, they then tell me go to service centre knysna, go to service centre they say they can't help as they don't have profiling to add services. Tried requesting a call via Telkom online website, they just hang up before even being able to speak to anyone. Contact Service is shocking, no one knows how to help me for a simple added service. Wondering if anyone will even respond to this cry for help Thanks Ian