Telkom contact points missing.

1. 22 June 2019 - Ordered a fixed line with Telkom.

2. 01 July 2019 - Called Telkom on the 1st of July, but instead of getting feedback (after following the prompts via 10213 -> Sales -> Follow up on order -> Fixed Lines) the lady told me that she'll take my details and call me back.

3. 8 July 2019 - No call backs yet, so I mailed Telkom & Sent them a DM on twitter (it's the correct twitter account and the DM was delivered as Telkom announced something via DM to me 2 minutes before I queried.

4. 8 July 2019 - Telkom responds via mail asking for my ID number and cellphone number, I respond immediately.

5. 10 July 2019 - Follow up on twitter and mail - no responses. I visit the store and am told that the store can't attend to any orders or queries for fixed line orders made via 10213.

6. 11 July 2019 - Follow up on twitter (no response), follow up on mail (no response) and called 10213 again. I am told that the person on the phone is unable to help me and will relay my details to a consultant who will call me (I've heard that before).

So let's summarize:

Phoning doesn't work. Mailing doesn't work. Tweeting doesn't work. Face-to-face doesn't work.

What exactly am I supposed to do now?