Telkom contact centre is *******

I called the telkom call centre on 11-11-2021 to upgrade my data deal from 20gigs to 80 gigs. The agent I spoke to did everything and informed me that I will receive a new simcard in the next few days. I waited and waited until 22-11-2021 I called telkom again to follow up, I was advised to call the courier company to track the order, which I did. Upon calling them they said the parcel was returned back to telkom because of Rica. I then went back to telkom to inform them this and the agent said he will resend my simcard again and that I would receive it in the next 2-3 days. Wednesday 24-11-2021 I called the tracking company to track the parcel and I was advised that they cannot see any parcel that was routed to them from telkom, I then called telkom and agent I spoke to was still not able to assist, instead I was given an email address in which to direct my query. No one knows where the simcard is and no one gave me any explanation as to why it was returned. The upgrade has been done but 3 weeks later I have not received the simcard. I need this issue to be resolved because it’s clear that the telkom agents are ***********.