Telkom contact cancellation nightmare case: ***8

I requested a cancellation of my data contract with this pathetic service provider. The reason for my cancellation is that they have experienced poor network coverage in my home for all of Jan this far. The cancellation happened in the 16 Jan 2020 and I was told that it would take exactly 30days (including weekends and public holidays) to cancel the contract. I then recieved a call from this number +*** at 16:11 the individual on the call wanted to cancel the call immediately and I asked that he wait until month end which is when my data would've run-out. He then proceeded to cut the call then stop my cancellation application without my consent. My case number ***8 was the closed and now I have to go through this whole process again and still be debited by this horrible company.

I will be stopping their debit orders to prevent myself from the headache of trying to get them to reverse my money as I have struggled to get money refunded from the before.

I would strongly advice anyone from getting a contract with Telkom. It's really a horrible dealing with Telkom to get a query resolved or getting any service.