Telkom consultants humiliates their customers with arrogancece

Good day,

I have been a customer of Telkom for the past 5 years and for the most part it was a rocky service delivery relationship . Upon my decision to close the account I have been kicked from pillar to post ,from Telkom stores to subsidiary operators for payment and then get made the subject of arrogance and humiliation when I ask for intervention and not a self service model that's not functional. After all the back and forth I walked into the Telkom Branch at Durban Musgrave Centre where I was refused respectable assistance from Nomfundo the consultant and service guide Dennis Jobert.

I had asked for assistance to put a closure to account through the accounts divison but was shunned and said that I should do it myself. I repeated the request between these individuals at this branch and their attitude became more of a degrading and mocking response. It was communicated from across the service floor by "Nomfundo" to "Dennis" to - "just get me to speak to just anyone because I have a need to speak to people". I was horrified by these mocking tactics of these individuals and really ashamed for Telkom to have such staff members that humiliates their customers. The more I spoke to these individuals about the unruly behaviour, the more they became mockingly dismissive towards me and prompted me in an antagonising manner to report them. Nomfundo even remarked that she would spell her name if I am unable to have command of spelling.

Customers need to be helped and made feel welcomed as this is good for business. But employees like Nomfundo and Dennis from Telkom Musgrave Centre branch will definately cause the going concerns of the corporate brand to be severely tarnished and wrecked.