Telkom consultants always make excuses

Item: Telkom
Rating: 1

In March 2016, I app**** for the "Deal of the month" which was a Wifi Router and 5 GB data all at R99 per month. There was also an option to add a Samsung J1 Ace cell phone for an additional R99 per month. On the 1st week of April, I received notification to come to the store and sign the documents and collect my devices. When i got to the eastgate walk-in centre, a consultant told me that i will only receive the Wifi router and that the cell phone is out of stock and i will be notified soon as to when the phone will be in stock. Today is the 23rd of May and I have yet to receive my cell phone! I send emails to the sales consultant frequently and the response is always similar to say "We will notify you when the device in in stock" I am no expert, but i'd like to think that a commonly produced phone such as a Samsung Galaxy J1 Ace cell phone cannot take longer than 6 WEEKS to be in stock. I also think other Telkom stores could have been contacted to send over one device for me. It is highly unlikely that not a single Telkom store does not have a Samsung J1 Ace Cell phone. I am extremely annoyed as I cannot simply go to the store in eastgate unless i am sure that i will get the phone. so the best form of communication is via email, however the response rate is very very poor. I am being inconvenienced because i am not getting joy from the responses so far from Telkom. I would like to escalate this matter appropriately so I hope Telkom can respond to this review with haste becaise I AM NOT HAPPY!

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