Telkom consultant not updating my account properly

I was due for an upgrade with Telkom, but never agreed to upgrade with them as they were advertising the LG 4 in they're stores in Johannesburg but does not have stock of the phone, I went to Sandton, North gate mall, Clearwater mall, Cresta Mall & fourways mall.<br> Got terrible service in all of the stores I visited. <br> Eventually I went to MTN & app**** for a new contract & got approved. 2 months later got a bank statement from FNB reflecting Telkom has been deducting from my bank account 3times in one month for 2 months , + in December 2015 my line was cut for a month still the full payment went off from my bank account.<br> I then went back into the Telkom 8ta store in Clearwater mall , when the consultant checked my account it states I have upgraded with the LG4 stylist WHICH I HAVE NOT AGREED TO OR SIGNED ANY PAPERWORK FOR!!!!!! <br> I was the told the store manager would contact me however 2days went pass still no one has communicated with me.<br> THIS IS COMPLETELY UN PROFESSIONAL & UN ETHICAL! <br> CLEARLY THIS NETWORK PROVIDER DOES NOT VALUE THEY'RE CLIENTS <br> I AM EXTREMELY DISSATISFIED & DISAPPOINTED IN THE STAFF THAT WORKS FOR THIS NETWORK PROVIDER!!?<br> HANG YOUR HEAD IN SHAME<br> <br>