Telkom consultant bad customer interaction - Canal Walk

This is the second time, I am having problems with this specific branch Canal Walk (CPT), Its been 4 days and they have not assisted with my number change, The consultant advise to contact me but has not, ignores my email etc, These consultants need to be professionally trained and monitored, How can you provide bad service on a regular basis, If i could i would never move to telkom, not only is the network bad but everything else that comes with it!

Disgusted! You guys need to be babied, come on ADULTS here.

I just need a simple number change, and i have to make this much effort!