1 reviews | Active since Jun 2016

01 Jun 2016, 09:16

Telkom constantTerrible service

<p>Telkom lines not working for weeks on end. </p> <p>During April my line did not work for 2 weeks. I phoned several times and it cost me a lot of money to buy data for my internet and also to reach them after 50 minutes waiting. I asked for recompensation for the 2 weeks without a telkom line and as a result without internet access. They only credited my account for one week.</p> <p>On Sunday 29 May, not even a month later, my telkom line stopped working again.</p> <p>I answered an sms stating my problem. No feedback. This is the 4th day without INTERNET ACCESS-AGAIN!</p> <p>This is end of month. I must pay my bills via internet. If not, I pay interest-due to TELKOM BAD SERVICE. In order to avoid interest, I need to buy data to connect via vodacom. Either way, it costs me a lot of money, and Telkom does not credit the account for all the days as last month.</p> <p>This is happening every month now. Their business is failing to comply with the demand. And no customer service.</p>

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Replies (1)
Telkom
Telkom's reply02 Jun 2016, 06:14
Official

Hi ronell-van-rensburg

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM239104

Regards
Luleka
Telkom Social Media Team