1 reviews | Active since Sept 2016
Telkom - consistent with poor service
<p>3rd time this month with no internet.</p> <p> </p> <p>Most recent fault 343CWK300916 logged Saturday. Fault was escalated and still issues. Not one person from Telkom has given me a progress update. No action & no customer service from Telkom.</p> <p> </p> <p>Within the last 30 days I have been without internet service for a total of 14 days, but yet I am still expected to pay the full instalment and then to dispute charges thereafter. At this rate I will still be without internet and R600 poorer.</p> <p> </p> <p>Telkom support have been useless, hence why still without internet. Testing centre also useless, hence why still no internet and no technician. Escalating the fault is also useless.</p> <p> </p> <p>This is the 3rd poor comment on Hellopeter in recent weeks. Comments also posted on their FB page.</p> <p> </p> <p>What more is a person to do. Pathetic does not adequately describe the level of customer service I have received thus far. </p>
Good evening.
Sorry for the inconvenience caused. This fault has been escalated for urgency and our consultants will be in touch.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Good evening.
Sorry for the inconvenience caused. This fault has been escalated for urgency and our consultants will be in touch.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Hello Munieb.
Please call me. I'm not happy.
Still not resolved and I'm not prepared to wait.
Check my fault logged history and you tell me if I am being unreasonable.
07/09 36CWK070916
16/09 540CWK170916
21/09 377CWK210916
21/09 425CWK210916
24/09 116CWK240916
25/09 57CWK250916
26/09 548CWK260916
30/09 343CWK200916
The above excludes calls made to telkom support for follows ups, all of which have been recorded with my 'call recorder' thanks to google apps.
I am so fed up with my 24 month contract (signed 3 months ago). Choosing this Telkom package was the worst decision I've ever made. Worst part is I cannot even upgrade to LTE without being held liable for a cancellation fee. What the heck ?
Besides costing me time and the inconvenience, I've had to use my Telkom mobile as a wifi hotspot which means buying additional data which was the whole reason for me getting internet at home. I've also had to buy data for my FNB sim to use for my ****le as their data was cheaper.
Like I said, please call me. Thus far Telkom have not resolved the problem or given me any solutions.
Thank you.
Shaun.
Hello Munieb.
Please call me. I'm not happy.
Still not resolved and I'm not prepared to wait.
Check my fault logged history and you tell me if I am being unreasonable.
07/09 36CWK070916
16/09 540CWK170916
21/09 377CWK210916
21/09 425CWK210916
24/09 116CWK240916
25/09 57CWK250916
26/09 548CWK260916
30/09 343CWK200916
The above excludes calls made to telkom support for follows ups, all of which have been recorded with my 'call recorder' thanks to google apps.
I am so fed up with my 24 month contract (signed 3 months ago). Choosing this Telkom package was the worst decision I've ever made. Worst part is I cannot even upgrade to LTE without being held liable for a cancellation fee. What the heck ?
Besides costing me time and the inconvenience, I've had to use my Telkom mobile as a wifi hotspot which means buying additional data which was the whole reason for me getting internet at home. I've also had to buy data for my FNB sim to use for my ****le as their data was cheaper.
Like I said, please call me. Thus far Telkom have not resolved the problem or given me any solutions.
Thank you.
Shaun.