TELKOM CONSISTENCY IS AWESOME - they always fail you

<p>: Social Media</p> <p>Division: Multimedia Channels - WHOM DEAL WITH THESE COMPLAINTS HVAE NOT GIVEN ME FEEDBACK IN CANCELLING MY ACCOUNT .....</p> <p> </p> <p> </p> <p>I am having a torrid time with telkom in cancelling my service. I was in the process of Installing a fiber line with Telkom when I discovered a better offering From Web Africa whom use the same network.(Installations via Telkom)</p> <p> </p> <p>On the 14th of April, I asked Wes Venabales (Telkom sales) if they could match Webafrica’s offering. To which he responded No. I then cancelled my application the same day and proceeded with Webafrica to install the line.</p> <p> </p> <p>The line was installed on the 22nd of April and I started with Webafrica, not realising that Telkom did not cancel my application and so Installed the line on a Telkom job card and not a Webafrica job card. In so doing they created an account against my wishes.</p> <p> </p> <p>I began to receive bills the following month and had my line suspended on the 11th of June. I have been fighting with them since that first bill AND HAVE MULTIPLE COMPLAINTS AND REFERENCES ECT.</p> <p> </p> <p>i COMPLAINED ON THIS PLATFORM ON THE 9TH OF SEPTEMBER and eventually came to an agreement to pay R2000.00 to come to a compromise to cancel the line(provided that a third party could access the line ie. Webafrica)</p> <p> </p> <p>I paid and settled the account on the 4th of October, mailed relevant parties the proof thereof and still no response. Still the account is active and I have been infringed of my right to information and internet access for 5 months. </p> <p> </p> <p> </p> <p>When I call the switchboard they claim my line is active, not suspended like before and not being cancelled as promised. I canot speak to anyone in cancellations and the Mutimedia channels who deal whith these complaints do not return my emails...</p> <p> </p> <p> </p> <p> </p>