Telkom Connectivity Problems

We have no internet connection since Friday the 10th of March. Phoned them everyday to follow up or put in a new fault report. Every day I hear that the fault will be escalated. Some of the faults were closed without the problem being fixed. On Tuesday I heard that the fault was reported to a technician and that I will be contacted the following day. So this morning I phoned again just to be told again that the fault is being escalated. So I told the lady to inform whoever that if the problem is not fixed by the end of today we will cancel. We had to pay a month in advance and apparently it is for nothing. Please also note that when you phone the machine tells you that connectivity problems will be a priority. Tell that to someone who believes you. So frustrated with the service