Telkom connectivity and customer service issues - yet again!

Since yesterday midday, my VDSL line is not syncing correctly - resulting in connectivity that drops every 5 minutes. I work from home as a software engineer for an American company - and provide support over the weekends. I'm unable to do so currently because 1) I cannot maintain a stable connection, and 2) my IP keeps changing, causing issues with our server authentication and access.

Can't get hold of anyone at the callcentre, not yesterday - not today.

Tried using the app to log the fault, but it won't let me because apparently a fault I logged in April (144CRZ140417) is still open!

Then tried logging a fault through the telephonic automated fault reporting facility - still haven't received an SMS confirming the fault.

I need this resolved URGENTLY, since it affects my ability to perform my work.