Telkom connection problems

Hi, I am a telkom customer and never in my life have I experienced such poor service. It's actually unbelievable the way. For the last 2 weeks I have been having a connection issue. I called our It department at work and they advised me to call my service provider. I then contacted telkom and they confirmed that the fault was with them, we did a speedtest and our speed was 0.032. The consultant then confirmed that she will log the fault as a technician needs to investigate and contact us, if need be they will come out and a technician will have to fix the line. I called telkom every second day and they keep escalating it. I then emailed a complaint to there complaints department and till today a week later no response. I was forced to take 2 days leave because my connection was down at home. I normally pay R250 a month but since I have been working from home I upgrade month to month and I end paying R1350 monthly, which is a R1000.00 more than what I normally pay. So I'm actually paying a R1000.00 for nothing. Today is a public holiday and I feel relaxed, Come tomorrow and I start panicking again. I have a target to make everyday and because there is no network I can't work, I was told by my manager to take leave if I cnt work there is nothing they can do to accommodate me. It's been 2 weeks now I still got no response from telkom, whenever I call they tell me there is nothing they can do they are investigating. So what do I do, I called to cancel so that I can go with another service provider and I was told I need to pay my remaining month's and a fee of R900 and my current bill of R1350. Can someone please tell me where do I go from here, this out of my control. Telkom Is a big successful company but there service sucks, I'm basically in tears when I call but yet the response I get is there is nothing they can do. Please can someone help or even call me back on a way forward at the end of the day I need to be able to work to support my family and I can't take leave for times like these. You may contact me on ***. Shafaah Osborne