GW
Gerrit W

1 reviews | Active since May 2010

02 Oct 2015, 14:20

Telkom....Connecting you to nothing!

In short, went 3 different days just to get an application form, gave it in on the 31st of July and waited. After 21 working days as stated on the application form I called the call centre to see what happening with my order.....Problem with the system so I must give it some time. Called a week later, consultant can't find my order under the order number or anything on my ID. After the 3rd time giving my ID, he found my order. Still no answer on the status of my order. One month and 2 weeks later called to cancel, well now they have a date for installation, 1st of October. Waited any suddenly a sms from Telkom for installation for the 2nd of October. That is now just over 2 months that I have waited, but excited cause things is happening. Well on the 30th of September another Telkom sms giving installation date at the 12th of October. Called Telkom to see what is going on and why shifting the date on and on and on. Consultant said there is no record of any installation date on the system, someone will call me to sort it out. Now want to cancel but the mail address is wrong that she gave me and I'm so tired of *********** companies, client services means nothing these days!!!!!

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Replies (1)
Telkom
Telkom's reply02 Oct 2015, 16:55
Official
Hello Ecko,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM151884.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team