Telkom - Congested Exchange - No Help from Support

<p>I have been battling with our ADSL line for over 6 months. we pay for a 'up to 10MB' line but on average only get speeds of between 1-2MB (I take it this is their best effort service). we phone Telkom almost daily to get the line ports reset which does help for a limited time but then goes right back to slow. Everytime we spend 30 minutes plus on the line to Telkom we get told that there are no issues - yet we then still experience SLOW. One technician stated that the exchange is congested and will need to be looked at and then every agent since then says there are no issues... We just need our ADSL to run at the speed we pay for. Not impressed. </p>