Telkom : Confused Agents , incorrect information !

Clearly no one in your business uses the same system or provides the same information , I have spoken to 4 people this morning , and have been provided with 4 different explanations regarding my cancellation , eventually asked for a supervisor and was transferred to Nosipho in billing , possibly worse then the prior consultants as she does not listen , nor understand the meaning of customer service , greatly unhelpful and her attitude needs some serious correction. My request is simple , I put in a cancellation on the 31 July 2017 , I was told my line was cancelled on the 31 August 2017 , billing says its still active , sales says its cancelled , the actual line is dead , all i want is confirmation of the final bill and that the service is cancelled (also really glad i'm cancelling if this is the service when i need help!)