Telkom confirms order and date and doesn't pitch
<p>hi </p> <p>I put in an application for a line transfer in the beginning of April, more than a month before we planned to move. </p> <p> </p> <p>I was ******ed around by the call centre, eventually went to a Telkom store to make sure everything was in order. </p> <p> </p> <p>Was reassures res that the technician would be here on 28 April. </p> <p> </p> <p>Got OT this sms confirming it. </p> <p> </p> <p>Dear Customer, your installation for order ( ********** 43) is scheduled for ( ********** 8 between 07:30:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.</p> <p> </p> <p>Yeah, no one pitched. No frikken cool. No one let me know either. All of this has also go to their face book channel.</p> <p> </p> <p>Telkoms service is awful but I have no choice but to use them. The fact that I've made so many long call centre calls, went into 2 Telkom stores, only to have the appointment confirmed for no one to pitch ???? </p> <p> </p> <p>Not cool. Not cool at all. </p> <p> </p> <p>Please can you help sort this out? </p> <p> </p>
Good day Delia ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Delia ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Yeah, I didn't receive any call or follow up today. I had to struggle to get help and had to hear a whole lot of excuses. I need this line in for work.
I app**** for line transfer online, I suspect that got lost and I submitted that as per the call centre agents instruction late in march.
Now i I get told that the order was only out through on the 26 of April. Which is clearly someone who dropped the ball. I went to century city telkom store, spoke to a call centre agent from the store, confirmed with the store that the technicians had done their checks and install would happen on 28 May.
Much drama and a real waste of my time I first get told it will take 2 days to check the line and 14 days working days to instal. Take into account the install date was confirmed telephonically and via SMS.
Now or I have a new date on 8 May and I hope they get their act together and actually pitch. So so unhappy with this terrible service. And why have I not been contacted yet? How many more complaints channels must I go to to have my line sorted out?
Please help me by doing your jobs.
Yeah, I didn't receive any call or follow up today. I had to struggle to get help and had to hear a whole lot of excuses. I need this line in for work.
I app**** for line transfer online, I suspect that got lost and I submitted that as per the call centre agents instruction late in march.
Now i I get told that the order was only out through on the 26 of April. Which is clearly someone who dropped the ball. I went to century city telkom store, spoke to a call centre agent from the store, confirmed with the store that the technicians had done their checks and install would happen on 28 May.
Much drama and a real waste of my time I first get told it will take 2 days to check the line and 14 days working days to instal. Take into account the install date was confirmed telephonically and via SMS.
Now or I have a new date on 8 May and I hope they get their act together and actually pitch. So so unhappy with this terrible service. And why have I not been contacted yet? How many more complaints channels must I go to to have my line sorted out?
Please help me by doing your jobs.