TELKOM CONCERN

I am disturbed and appalled at service from Telkom. My dad walked into La Lucia Telkom branch and we updated their adsl line to a Wi-Fi contract. This was on Saturday the 31st September 2019. I called the call centre on Monday and a consultant stated that she cant help see how far the order is and someone will call me in 2 hours. Today is Thursday....and I received a call. The consultant tells me that there is no order on the system. This is after we signed and filled out documents at the branch. WHEN WILL THIS BE SORTED!!