TELKOM COMPLIANT REGARDING POOR SERVICE

Kindly assist me to follow up with Telkom.My device(Apple Iphone 15 Pro Max had a factory fault within 2 months after i recieved it.Telkom fetched the device and was booked in for repair on the 08th July 2024.When i reported the phone to be collected i requested a new device not a repaired one, since its a factory fault not my fault. On the 22nd of July 2024 i received an SMS that the phones has been fixed and will be dispatched back to me after 4 days. The courier delivered the phone to me and i said i will not accept it, as i have requested a new device from Telkom. When i originally ordered the phone i requested a white Titanium but received a Black Titanium have been making several follow ups and sending emails regarding my matter. Responses i am receiving are not tangible and it is approaching a month without a phone yet i am paying for it. Kindly assist me as soon as possible. Telkom service is bad.