Telkom - Completely ***********

Telkom disconnected our company fax line in error. Since the beginning of Dec 15 we have been trying to get the problem resolved. A technician finally came to our offices on 17 Dec 2015 to reconnect the line. It has now been disconnected once again as of the beginning of Jan 2016. When calling the 10217 number to report the fault today I was transferred between the faults and sales departments repeatedly. Each says the other has to correct the problem. Each time I get put through to the department they insist that I call back as they cannot transfer calls between departments, APPARENTLY !!!!! So, no-one wants to take responsibility at Telkom and offer me help. Our company is now sitting without a fax line for our clients to send through paperwork.