1 reviews | Active since Jul 2016
TELKOM - COMPLETE NON-SERVICE
<p>I phoned on the 4th of July to upgrade my contract, was told it would take 4-7 days for my decive to arrive. It's now the 15th and still nothing. But here's the kicker. On the morning of Tuesday 12th, I noticed that I could not make or receive calls or smses or access the internet. Phoned in (on Tuesday 12th) to report it and was told that there was an error on the system - my number had been cancelled and that they had "escalated" it to the technical department. I'm on day 4 now and my number is still non-existent. I am job-hunting at the moment and no one can get hold of me to arrange interviews, so thanks to Telkom I am very possibly going to miss out on job opportunities. I have probably called the sales and customer care departments about 20 times now, sat on hold for countless hours and all I keep hearing is that the matter has "been escalated to the technical department". But here I sit, 4 days later, with no cellular service and 10 days later with no upgrade device.</p> <p> </p> <p>I don't see any end in sight, this is just not getting sorted out and I can't be without a phone. The most shocking service I have ever received in my entire life!</p>
Hi Yazied,
If I had R10 for everytime I've heard the word "escalated" from Telkom the past 2 weeks, I would be a very wealthy man. Tomorrow will be 7 days with no cellular service. Please get this sorted out.
Thanks,
Clint
Hi Yazied,
If I had R10 for everytime I've heard the word "escalated" from Telkom the past 2 weeks, I would be a very wealthy man. Tomorrow will be 7 days with no cellular service. Please get this sorted out.
Thanks,
Clint
2pm now, still no feedback, and I'm now on day 7 of having no cellular service. I've tried calling the supervisor in sales, Thulani, twice since this morning but he won't take my calls, keeps telling the sales agent to tell me that he will call me "after lunch". I need to either have this sorted out NOW or have my contract cancelled so that I can go with a service provider who can actually provide me with service. This is costing me business and money now, who is going to compensate me for this???
2pm now, still no feedback, and I'm now on day 7 of having no cellular service. I've tried calling the supervisor in sales, Thulani, twice since this morning but he won't take my calls, keeps telling the sales agent to tell me that he will call me "after lunch". I need to either have this sorted out NOW or have my contract cancelled so that I can go with a service provider who can actually provide me with service. This is costing me business and money now, who is going to compensate me for this???
So after another day of struggling with you people and Thulani avoiding my calls pretty much all day, I finally got hold of him, still no answers. I told him that I need to move forward with this now, he needs to tell me if they can't fix this problem by the close of business otherwise I need to cancel with Telkom and take my business to another service provider, who can actually provide me with the service I am paying for. He promised to call me back at 16:30 with feedback, 16:30 came and went, I tried to call at 16:50 because I know this tactic. He knocks off at 5pm and doesn't have to answer to me if he doesn't call me back. I get told that he's on another call and will call me back as soon as he's done. 5pm comes and goes, 17:15 I'm still sitting at work waiting for his call (bear in mind my work number is the only one they can reach me on as my cell number has been deactivated due to incompetence on Telkom's part. I tried to phone him one last time, calls don't go through because it is outside of office hours. So I filled out a cancellation form and took it to the Vincent Telkom branch and cancelled my contract and the upgrade, and have taken out a new contract with MTN. Congratulations on your ****py service, Telkom. Goodbye and good riddance.
So after another day of struggling with you people and Thulani avoiding my calls pretty much all day, I finally got hold of him, still no answers. I told him that I need to move forward with this now, he needs to tell me if they can't fix this problem by the close of business otherwise I need to cancel with Telkom and take my business to another service provider, who can actually provide me with the service I am paying for. He promised to call me back at 16:30 with feedback, 16:30 came and went, I tried to call at 16:50 because I know this tactic. He knocks off at 5pm and doesn't have to answer to me if he doesn't call me back. I get told that he's on another call and will call me back as soon as he's done. 5pm comes and goes, 17:15 I'm still sitting at work waiting for his call (bear in mind my work number is the only one they can reach me on as my cell number has been deactivated due to incompetence on Telkom's part. I tried to phone him one last time, calls don't go through because it is outside of office hours. So I filled out a cancellation form and took it to the Vincent Telkom branch and cancelled my contract and the upgrade, and have taken out a new contract with MTN. Congratulations on your ****py service, Telkom. Goodbye and good riddance.