Telkom complete lack of efficiency, DISGRACEFUL and SHICKING.

<p>I put through the relevant documents for cancellation of my telkom line on the 10th january 2017, my dad was then contacted by a consultant after a week or so from a ********** number where she informed my dad who is a pensioner on SASSA grant of 1500.00 per month that they offer rebated rates to pensioners and that all he needs to do is to go to the nearest Telkom service center with his ID and SASSA card. I took dad through on the Saturday and the consultant at the service centre advised that my dad needed to get a letter from SASSA as confirmation and that the card was not sufficient enough, yet it is sufficient at any other office. Anyway my dad is elderly and cant go to the office on weekday as I work and I dont have the time to sit and wait because telkom feels I have nothing better to do with my time. I then again requested cancellation of the line and only got an sms as verification on the 16th February and received another bill for this month again. First of all, my cancellation should be taken in to effect from the 10th January as initially submitted. Your consultant that contacted us was mis informed and as a result she wasted our time. i did pay last month so ideally there shoudl not be another bill for this month. Further more, there is only the 10210 number at the top of your telkom cancellation document, which has nothing to do with cancellations, I also tried calling your ********** 315 number which I was advised by your billing division that they were offline and that cancellations are at the number provided. It is absolutely frustrating and no wonder the telkom directories are actually half the size they were before, because nobidy wants to put up this kind of deplorable service. I have tried twice to contact the ********** 315 number and its either busy or just rings. </p>