Telkom complete incompetency and worst service providers

There are no words to explain the incompetencey of Telkom. My account was paid one day late in 27 January because I paid by EFT as the telkom portal was down. The account was therefore suspended until payment reflected which it did the following day. However, only the landline was reactivated not the Adsl line. I phoned telkom they said the Adsl should be active within 24 hours. 24 hours later still no internet. I called again the lady I spoke to said she will escalate it and in 24 hours it will be active. More than 24 hours later still no internet. So I called again. Placed on hold again, waited ages had to go through explaining the entire thing again to someone new. This time the lady said the Adsl was mistakenly deleted from my account by telkom I must speak to Sales department to reactivate it. I get placed on hold again for ages and then have to explain everything again. The sales lady said it's not a sales issue I must speak to fault department. I said I was just speaking to faults they transferred me to sales. No she says this is not a sales issue. She transfers me back to faults. Again on hold and have to explain all again to someone else. She says she will log a fault and it will be rectified in 24-48 hours. 48 hours later still no internet. I call again. They are still working on it she will escalate it. I said it's been escalated and it's a week later . I took the router in to the Telkom shop. They checked it reset it. Got home and it still wasnt working. This carried on for a month. I called Telkom EVERY SINGLE DAY eventually got another fault reference number, transferred between all departments, spoke to various supervisors who promised to escalate it and call back. To this day over a month later no one has called back. No technician has come out. I have phoned every single day been transferred from one department to another , spent hours on the phone , placed on hold, waiting, trying to get this sorted. It has been over a month and it is still not sorted. I have had to buy extra data for my mobile router to have internet for the month. I work from home and have not been able to work properly for a month because I have been spending every morning on the phone with Telkom trying to fix the problem they created. And I can't work properly because I have no internet, I have to keep buying more data. But come the end of the month and I get billed for my Adsl for that month. Unbelievable. How *********** are they that it has been a month and no one has been able to fix the problem that they created in the first place. No one has bothered to call me back. Absolutely nothing proactive has been done about this. I have been trying every day to resolve their mistake. I eventually had to upgrade my mobile router because the problem is just nowhere near being resolved but I need internet to run my business and for my children. So I have had to now pay money for extra data during the month and now also pay extra month to increase my mobile router to another package that has enough data and all the while my Adsl is still not resolved but I am billed for it. The issue has just been left now. Last week I was away for business so wasnt able to call Telkom . No one has bothered to get back to me, nothing has been done. So if I am not chasing them to resolve the issue they created no one is doing anything to fix it. An entire month with no internet an entire month and no one is able to fix this issue. Not one person or supervisor has been able to resolve this. Meanwhile I've spent countless hours cutting into my working time on the phone with telkom, I've spent extra money on data for the month to be able to have internet and now I've had spend more money to upgrade my package to have enough data for the month because the Adsl is still not working. How is this my problem? I did not tell anyone to delete my account, that was done in error by telkom. How does it take more than a month and still this issue cant be resolved. How can no one fix this. How does no one at telkom bother to call back, bother to get to the bottom of this . How am I out of pocket for over R1000 rand because I had to get data to get through the month. How must I now have to be out of pocket again by upgrading my other router just to get data for the month something I had no intention of doing and in doing so had to resign a brand new 24 month contract. All this because Tellom deleted my Adsl by mistake and a month later still not have been able to resolve this. This is the absolutely worst service I have ever experienced. It is absolutely disgraceful. This needs to be resolved IMMEDIATELY, people need to be accountable for this and I should at the very least be refunded for the extra money I have had to spend because of Telkoms incompetencey. This is completely unacceptable and so frustrating. Worst service providers I have had to deal with . Shereen Sly