Telkom Complaints process is terrible

I write this as a frustrated customer of Telkom Mobile. It has been over a year dealing with the branch which initially gave me incorrect information about EFT payments. I now have telkom charging on several occasions and extra R200 monthly for not paying on time which I dispute. I can provide Proof of payments to valid my claim. I am still awaiting feedback from telkom on my complaint logged on this month but there simply no response. I understand that there is a lockdown currently and the company has limited number of staff but no acknowledgement on my complaint is unacceptable. This goes against the TCF legislation.