JL
Jean L

1 reviews | Active since Mar 2018

29 Aug 2018, 10:02

Telkom complaints

I have been disconnected from my adsl line for the last 3weeks because my debit order hasn't come off. I requested debit order since I app**** for this contract and this Is the 2nd time I was disconnected. I called in 2weeks ago and was told my debit order will come off the 27th of August but still nothing has come off and I have to pay for 3weeks that I haven't used the service. I've reached the end of my patience with telkom and I want out. They taking my money and not delivering a proper service. Yet there's No Way of getting out... If anyone knows how to correct this please contact me on my email . **********

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Replies (1)
Telkom
Telkom's reply30 Aug 2018, 07:30
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,