Telkom Complaint - useless service

3 Months ago, fibre was laid in my area. All excited, I called the Telkom call centre to place an order to get hooked up onto fibre/broadband. This was 6 weeks ago! Dineo was the call centre agent who assured me that someone would contact me within 48 hours to assist further. 6 weeks later, no response and when I call the call centre they are telling me there is no record of my order or call. Furthermore they tell me there is no fibre in my area, which is hogwash as I have been speaking with the Telkom engineers who are around every week doing fibre installations for other people on my street.<br> <br> Wait, it gets better! I resort to speaking directly with the field engineers on the ground and they give me an \SMS"number to send the word \""fibre\"" too. Fantastic"