Telkom - Complaint number 4 - Issue still not resolved

<p>Further to my previous complaint I lodged on 18/06/2016 - reference 339CRK250416, My issue is still not resolved. You sent out a technician who told me that there is nothing wrong with my line even though I showed him that it is not syncing at 4mbps and it was dropping the whole time. As I sit here My line is syncing at 1mbps and I'm paying for a 4mbps. The tech pointed out that the previous technician (telkom Technician) did do something with the wires on my roof, which he apparently just cut the wires, and then when he was done just twisted them back together and left it as it. Apparenlty according to the last technician at my house he also advised the wire is not allowed to hang on the side of the house like it currently is. I was advised I will be contacted back and they will make an appointment to fix that and to put me on another exchange to see if that works. Guess what, to date not a single house call was made, not a single phone call was made to me to find out if the issue was resolved. I'm sure my fault was completed yet absolutely nothing has been done about it. as stated this is now my 4th complaint and this issue has been going on for close to a year. I have begged and pleaded to just get the service I am paying for. This will be my final complaint as I have given Telkom ample time to reolve this and they blatanlty just don't care. I have now sufficient proof that I have on countless occassions logged faults, escalted faults, lodged complaints, even my ISP lodged faults and telkom has done nothing about it. I will take it further with the telecomunications ombudsman if this is not resolved now. </p>