Telkom complaint and refund claim

In January 2018 I filled in a form at a Telkom shop to cancel all my Telkom services. I immediately emailed the form off to the email address provided by the form and confirmed by the Telkom employee. The form was emailed in my.presence and on my behalf by a staffer at the Incredible Connection shop opposite. In February I received another bill from Telkom and I paid it ad I assumed that the 1 month cancellation period hadn't kicked in yet. I.then received further billing for March and April which I settled thinking I would be refunded by Telkom since I had asked for all my.services to.be terminated within 1 month of end January 2018.

Telkom did not effect that cancellation, took my monies for services that shouldn't have been charged for in March and April 2018 and I am now out of pocket by an amount of approximately R2800.

I have made contact with Telkom in person at their shops, telephonically, by email and online in their messenger service repeatedly since then and to date they have failed to.reimburse me or to explain what their dispute no. ********** 7 pertains to and why it remains unresolved at almost the end of 2018.

Please can someone advise or assist me.

Thanking you

Kind regards Carol Anne Epstein