Telkom Complaint

REF AI*** We have given Telkom 2 months notice to move and obtain our business line. We have moved on the 26th of November already and still Telkom has not moved our fibre or business line. It is now the 20th of December and still nothing happened. I have sent 2 complaint emails to Telkom and phoned them only to be told that the whole process is at their technician department, someone was apparently suppose to contact me 2 weeks ago still I have not received any phone call. We have lost precious business deadlines for it's now the end of the year and was placed under pressure to seek alternative ways for internet connection. Not happy at all. They better not bill us for the time being that we can not make use of their service.