Telkom Complaint

Good Day to whom it may concern,

I would like to lay a formal complaint against your branch in Bluff, Durban, 4052.

Yesterday I visited the branch at approximately 17:30 to speak to a consultant (I did not get her name as I was furious and worked out) regarding my fibre to the home package and see what Telkom could offer after my contract has recently ended. 1. I waited until 18:00 for assistance, but do understand all the consults was busy with customers but the reason I’m highlighting it was because my ticket was no longer on the scene indicating that the ticket was removed. 2. Evening when I did get assistance, the consultant wanted to assist me when another customer was been assisted on the basis that the “branch is closed.” (I’m sure close of business does not mean rules change). Thereafter, I requested for both her and myself go to her desk to discuss further as my business got no relevance to the other customer and verse verses, she then proceeded to ask her colleague to pass her the Telkom catalog to continue to “assist me” and had the audacity to grin when I repeated myself to go to her desk.

3. Due to the above, I have called in to cancel my service and will be looking to another network provider to service my internet needs.

4. Most recently, an employee by the name of Larato and assisted me from the call centre to escalate the complaint 2 weeks ago and after chatting with her today, she advised nothing has been done by your external partner.

I am utterly disappointed in Telkom’s customer engagement and turnaround time of things.