TELKOM COMPLAINT

Greetings

I believe you are well.

I called your call centre regarding insurance claim for my iPhone. I was told to refer to the branch.

I then went to Festival mall branch. I was told that i am not on their system I have to go look for my application forms. Look.. My store room burned down with most of my documents.

The Telkom branch then told me that if I don’t get the application, I should go to the branch were I bought the phone.

On 30 June 2019 , I went to Telkom branch in Boksburg, I was assisted by Sfiso he has good customer service, On the 9 July 2019 , I received an sms response from repairs department, no follow up was done, today 23 July 2019 I went to check for my phone , My phone was not there!

I contacted them. I waited for more than 20 minutes, to be told that they are re booking MY phone . TELKOM must explain why am I treated unfairly, I have paid them without fail to avoid inconvenience and now I am being INCONVENIENCED & DISRESPECTED.

Please see below response I received today.

"Dear Qedukwazi Magdeline, your phone has been booked with ***. Kindly submit proof of purchase with IMEI number, if you have not already done so. We will contact you with any updates. Telkom Mobile. Please do not reply to this."

What does this mean? it means I will wait for more months, when are you planning to fix my phone, had I not went to check for my phone what would have happened,

YOU DO NOT LIVE YOUR VISION!! You deceiving clients. See your stupid vision. None of this below you follow. TELKOM is so unprofessional . I will never recommend your insurance to anyone you’re useless. Full of nonsense.

Vision, Mission & Values

Vision. The Society of Telkom Engineers strives to be a respected and learned society, a faithful representative for its members and a keen promoter of excellence and professionalism. Mission. The Society of Telkom Engineers is committed to the effective promotion of the interests of its members.

I want my phone by FRIDAY 26 JULY 2019. My Son leaving the Continent on the 1st August 2019,and he NEEDS to take it .

If you fail to do so I will:

1) Expose you on Facebook, Twitter, Instagram 2) Take this matter to SABC TV & Radio stations & broader talk shows to discuss the service I received with the whole country. 3) Go the Regulators. 4) Put you up on internet blogs & articles. 5) I will go onto Hello Peter!

Regards QM Radebe ***