TELKOM : COMPLAINT

I need to inform you that according to my experience there is no worst institution with more ***********, unprofessional and untrained staff than Telkom.

The short end of my story is that I placed an order in April for my ADSL to be moved to a different room in my house. This morning I learned that my previous order number is no longer valid. I made 4 appointments with Telkom and subsequently bought 4 flight tickets from Johannesburg to George to be present for the installation. When calling Telkom on the day of said appointments I either hold for anything from 30 minutes +, get cut off, order cannot be find or whatever lie the person can think of at the time. I urge you to listen to the recorded phone calls, made from ********** 429 or ********** 784 to confirm the frustration that I went through. According to the lady I spoke to this morning, the job has been completed. I have no response left that will justify what I think of this.

I will be passing this on to social media as well as any other media outlet. It is not even worth mentioning all the nonsense your personnel have been telling me as a paying customer, I mostly hear all the background laughing, shouting and eating which is of course very typical of an institution where there is no management.