1 reviews | Active since Dec 2017
Telkom Complaint
Hi, Further to the 3-way call (between the Telkom sales consultant, my husband and I). This took place at approx. 02:02 pm according to my call log on 25.09.2018 – I have escalated this conservation/call on email, after I ended the call, with all its' respective attachments/bullet form problems that I am experiencing to date, with Telkom.
There have been absolutely no communication since that email. I followed up consistently and yet, to date nothing. We all have jobs that we need to keep due to the constant increases we are all experiencing. So for me to actually take time of out my working day to post this negative review, is really upsetting.
Can someone please escalate this and get back to me?
From a very infuriated customer. Thanks.
Good day Mrs. Brooks,
Thank you for making contact with us.
May you please advise to which email address, you have forwarded this information to?
I was unable to follow up on this query.
We apologise for any inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day Mrs. Brooks,
Thank you for making contact with us.
May you please advise to which email address, you have forwarded this information to?
I was unable to follow up on this query.
We apologise for any inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Kind regards,
Igsaan
Telkom Social Media
Best regards,