PG
Paul G
1 reviews | Active since May 2013
26 Apr 2018, 15:03
TELKOM COMPLAINT
My LTE Wifi has been unworkable for the last 4 weeks, I have had the router changed with Telkom, still no issue, the problem is , in the morning the speed is OK, in the afternoon and evening I don't even get 1MB download using ping test, I'm in IT myself, the tower is congested I have called Telkom 3 times, logged complaints, the last women I spoke to says oh sorry sir sounds like the tower is congested, so basically in a nutshell they have told me live with it, I will not pay for something that was working and has now stopped due to Telkoms infrastructure not being able to supply the demand
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
10 May 2018, 07:17Hi Paul
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply10 May 2018, 07:17
Official
Hi Paul
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
PG
Paul G's updateReviewer Update
16 May 2018, 11:39Good Day
I have still not heard from Telkom nor has my issue been resolved, i want to cancel my Telkom contract please, can someone please contact me to carry this out.
PG
Paul G's update16 May 2018, 11:39
Reviewer Update
Good Day
I have still not heard from Telkom nor has my issue been resolved, i want to cancel my Telkom contract please, can someone please contact me to carry this out.
PG
Paul G's updateReviewer Update
23 Jul 2018, 12:34Good Day I have still not heard from Telkom nor has my issue been resolved, i want to cancel my Telkom contract please, can someone please contact me to carry this out.
I want my contract cancelled IMMEDIATELY AS THIS IS STILL AN ISSUE
PG
Paul G's update23 Jul 2018, 12:34
Reviewer Update
Good Day I have still not heard from Telkom nor has my issue been resolved, i want to cancel my Telkom contract please, can someone please contact me to carry this out.
I want my contract cancelled IMMEDIATELY AS THIS IS STILL AN ISSUE