Telkom complaint

There should be no stars for telkom rating! We gave notice to cancel our LTE on 11 November for the end of November. Telkom cut us off the same day! then had the cheek to charge us a full month and with no credit for prematurely ending the service. So, We got fibre (NOT telkom) and needed to port my elderly parents telephone number onto our fibre as they live on the same property. We were told by the new provider NOT to cancel anything on telkom until the number had been successfully ported. we then discover that their email address is suddenly not working arround the time the port eventually went through. After trying for 2 days to speak to an actual person to sort out why they have no email ... I got through only to be told the whole account has been cancelled !! really telkom your service is shocking. Does no one actually read the paperwork properly of what to cancel and what not to cancel... you should be ashamed.