Telkom complain

What a pathetic service I am getting from Telkom, I have 2 contract with them that I am paying R1500pm excluding insurance. I recently took out laptop deal last year in September which I am currently not happy with it, laptop doesn't charge at all, I have been emailing their supplier (Mecer) to come and collect laptop for repairs and they told me to take it to Telkom Mitchelsplain which they refuse to take, I spoke to sales consultant by the name of Yanga she couldnt help me she ask a manager to come and attend my quirie store manager ignored her instead consultant told me to make a plan on how I am gonna take my laptop to their repaire Centre as they don't have technician in store and it is a supplier duty to collect a laptop in my house, I feel like stupid as both parties are playing hide and seek with me and mind you I am paying all my contract without fail and I am getting such bad service.I am loosing out as I use that laptop for my business I am relying on my phone to do my work but I have a laptop that I am paying a lot of money everymonth

Second complain I made a claim after I lost my device last year during excident, my claim was approved (claim number ***) by Admin Plus Telkom insurance company guess what I am still waiting for my replacement device its been over 3 months waiting only getting stories from their insurance. I don't know what to do anymore and I want to buy off my contract and move to other service provider than getting such unprofessional service