Telkom, Communications company that doesn't know how to communicate.

I lost Internet connection on the evening of July 27th and reported it to Telkom. There sent Vumatel to check the Fibre line and they found no issues. I took my D-Link Modem to a Telkom office thinking that it was the issue. They sent the Modem in for repair and I received it back 2 weeks later. I still had no Internet connection when I connected the device. In mid August when I called Telkom for an update, I was informed that they had a request to Close my Account. After informing them about the issue I asked for an update. I have found week in and week out since the end of July until middle of October when they again sent Vumatel to check the line. Vumatel came back to say that they activated the line on Monday October 21st and said any issues were on Telkom's side. I eventually managed to connect to the Internet today, October 24th by replacing the Modem with a New Modem. Telkom say that they cannot find my case from July and the last 3 months that I have had no Internet, yet faithfully paid my Account, for which I will get no recompense.