TELKOM COMMUNICATION FRUSTRATION!!!

My adsl line has been down since the 15th October 2015. I phoned Telkom the same day, was on the phone for 45 minutes before someone logged my fault and they said that a technician will be assigned to fix the fault. I waited till the Monday and then called them to find out what the progress on fixing the fault was. They told me that a technician will contact me. I waited 2 more days and then called again. They keep giving me the same line that \a technician will contact you". They cannot tell me how many technicians they have"