Telkom communication FAILURE

Telkom has made it near to IMPOSSIBLE to speak to a human! Everything is prerecorded and when, by some miracle, you do manage to speak to an agent they are unable to help you and “transfer” you to somebody who “can.” However, that is not the case! Nobody that I spoke to at Telkom could help and I spoke to just about everybody that Telkom employs! I then tried to contact head office - impossible! Researched another Avenue which took me to a regional managers help centre (***) the recording received for that line is “number is not in operation!” All I needed was to speak to a consultant regarding my contract but I am now reconsidering even renewing my contract with a company that is FAILING IN COMMUNICATION instead of excelling in their field of expertise!

My questions for telkom are: 1. Do you have a pre-recorded message for EVERYTHING? 2. Do you even employ people anymore to actually provide a customer service? 3. Why is it so hard to give me the info that I need?

Telkom has truly wasted my day as most of it was spent on hold or being transferred to someone else who also doesn’t know what they are doing, what company they work for, what day of the year it is, ... what is Telkom!?!?!