Telkom - Comms Down and Unavailable!

In October 2015 I requested Telkom to relocate their hardware and furthermore to downsize our business package. However in December 2015 the hardware was relocated but with endless problems. Despite repeated attempts to have same resolved it seems to fall onto "deaf ears". The system will operate on an on and off basis.To our dismay on 28th April, 2016 our intranet service was turned off and following that on 03rd May, 2016 the business line was cut off. When we pursued the matter we were informed to pay an amount of R11 000.00 ( eleven thousand rands) to have the services reinstated. Their response or irony was that we are to pay for the line/s still at our old premises. Is Telkom a law onto themselves? Their customer services, supervisors and managers are in no position to make decisions!! Then the question begs how do they resolve problem???